FOLIO · Plan structure
What you actually get for the monthly fee
Weave's product is bundled by design. The base plan combines a cloud VoIP phone system (number porting, basic IVR, voicemail transcription, mobile app, and the team-of-receptionists call routing logic), automated appointment reminders by SMS and email with two-way confirmation, a unified inbox that combines SMS, email, and review-platform messages, Weave Pay for card-present and stored-card patient payments, online review automation that asks satisfied patients to leave a Google or Facebook review at the end of the visit, and team chat for internal practice communication.
Higher tiers add: digital intake forms (Weave Forms), expanded payment options including text-to-pay and ACH, basic marketing campaigns (birthday outreach, recall reminders, post-visit follow-up), an analytics dashboard with no-show rate tracking and reminder effectiveness measurement, and expanded user seats on the VoIP system. Premium-tier additions are most useful for multi-location practices and practices with established receptionist workflows that want deeper automation.
| Plan tier | Monthly (est.) | Best fit |
|---|
| Core (base) | $300 to $400 | 1 to 3 providers, single location, basic reminders + VoIP |
| Plus | $400 to $500 | 2 to 5 providers, payments + forms + review automation |
| Premium | $500 to $700 | Multi-location, deeper analytics, marketing campaigns |
| Enterprise (multi-loc) | $800 to $1,200 | Multi-location with shared phone routing, custom reporting |
FOLIO · Worked ROI
3-provider dental practice: $103K recovered, $5K spent
Practice: 3-dentist general practice, 11,000 scheduled appointments a year, $310 average production per appointment, 18 percent no-show rate (JADA 2023 median for general dentistry). Baseline missed appointments: 1,980 a year. Direct revenue loss: $614,000 (production, not collected).
With Weave's two-stage SMS reminders and two-way confirmation, expected no-show reduction is 30 percent (JMIR 2019 mid-range). New rate: 12.6 percent. New missed appointments: 1,386. Annual recovery: 594 appointments, $184,000 production. Apply 56 percent collection rate (industry typical for dental private-pay + insurance mix): roughly $103,000 in cash collected.
Weave cost at Plus tier: $5,400 a year subscription, plus $400 one-time port and setup, plus Weave Pay processing fees (which are roughly comparable to existing card processor). Net first-year recovery: $97,000. ROI: 18x. Year-two ROI rises to 20x because the one-time setup amortises out. This calculation assumes the practice already pays for a VoIP system; if Weave replaces existing VoIP and SMS line items (typical $300 to $500 a month combined), the net cost is closer to break-even and the ROI of the bundle is essentially the entire no-show reduction.
FOLIO · Best fit
Where Weave wins
Weave's competitive position is strongest in three scenarios. First, a small dental practice (1 to 4 dentists) replacing an aging or fragmented setup of separate VoIP plus separate reminder tool plus separate review platform. The bundled monthly fee at $300 to $500 typically lands at or below the sum of best-of-breed alternatives, and the integration smooths out workflows (a patient call routes to the right team member, who can see prior SMS history in the unified inbox, while the reminder system runs in the background). Second, a small primary care practice with similar requirements, particularly where the front desk is small (1 to 2 staff) and benefits most from the unified-inbox simplification. Third, multi-location small-group dental or primary care practices that want consistent communication tooling across locations without enterprise complexity.
Weave's PMS integrations are deepest with the most-common small-practice systems: Open Dental, Dentrix, Eaglesoft on the dental side, Athenahealth, eClinicalWorks, Practice Fusion on the medical side. Integration with less-common systems (Curve Dental, Carestream, older medical PMS) is often shallower and may require workaround workflows.
For specialty medical practices (cardiology, orthopaedics, derm) with established practice-management software and complex referral workflows, Weave's small-practice positioning is a less natural fit. SolutionReach or Phreesia typically serve those use cases better.
FOLIO · Trade-offs
Where Weave's bundled model shows its limits
Three recurring weaknesses surface in customer reviews and in evaluations of Weave against best-of-breed competitors. First, customisation depth in the messaging engine. Weave's reminder templates and two-way reply flows are configurable but not extensively so. A practice that wants nuanced branching logic in patient responses (the patient replied YES but also asked a follow-up question, route to scheduling team if it contains a question word and to clinical team if it contains a symptom word) will find Weave's automation surface area smaller than SolutionReach's or Klara's.
Second, contract structure and renewal pricing. Weave generally requires an annual contract and customer reports frequently mention 15 to 25 percent renewal price increases. The headline first-year monthly is good; the multi-year cost can drift higher than expected. Negotiate the renewal cap upfront and request multi-year pricing rather than a single-year teaser.
Third, the patient-engagement-platform layer alone is less differentiated than the VoIP bundle. A practice that does not need a new phone system is overpaying for the parts of the bundle it does not use. Doctible, ReminderCall, or NexHealth at $100 to $300 a month for the reminder-and-engagement layer alone typically deliver comparable reminder outcomes at lower cost when the bundling is not in play.
FOLIO · Related
Related folios
FOLIO · Margin notes
Frequently asked questions
How much does Weave cost per month?+
Weave does not list pricing publicly. Customer-reported pricing in 2025 to 2026 puts a small dental or primary care practice (1 to 3 providers) in the $300 to $500 per month range for the bundled Core or Premium plan, which includes VoIP phone lines, automated appointment reminders, two-way SMS, basic patient payments, and online review requests. Larger and multi-location practices report $600 to $1,200 per month for the higher-tier plan with expanded VoIP seats and additional automation. The pricing varies by region and by whether the practice commits to an annual or month-to-month contract.
What is included in Weave's base plan?+
Weave's bundled plan typically includes a cloud-based VoIP phone system (number porting, basic IVR, voicemail-to-text), automated appointment reminders by SMS and email with two-way confirmation, online review request automation (Google and Facebook), basic Weave Pay (card-present and stored-card payments), team chat, and a unified inbox combining text and email. Higher tiers add Forms (digital intake), expanded payment options, marketing campaigns, and analytics. The patient engagement features are tightly integrated with the phone system, which is one of Weave's main selling points.
Is Weave worth it for a small practice?+
It depends on the practice's existing tech stack. For a small dental or primary care practice that needs both a modern phone system and patient engagement, Weave is one of the strongest single-vendor options because of the bundled value (separate purchases of VoIP, reminders, payments, and reputation tools typically run higher). For a practice that already has a VoIP system it likes, Weave's value proposition is weaker because the bundling no longer offsets the standalone pricing. Practices with established RingCentral, 8x8, or specialty dental phone systems often find specialist reminder tools (Doctible, ReminderCall, NexHealth) more cost-effective than Weave.
What are the main complaints about Weave?+
Three recurring themes in G2, Capterra, and Reddit dental and primary care threads. First, contract terms and price increases at renewal; some practices report 15 to 25 percent annual increases that they were not expecting. Negotiate the renewal terms upfront. Second, customisation depth is limited compared to enterprise platforms; the message templates and automation flows have fewer configuration knobs than SolutionReach or Phreesia. Third, customer support response time has had variable reviews, particularly outside business hours. Counterbalance: the platform is genuinely easy to set up and the bundled value works for the target small-practice segment.