The patient-engagement platform of choice for established 3 to 15 provider practices that need depth in reminders, surveys, recall campaigns, and EHR integration. Pricing is gated; range estimated from customer-reported numbers.
Sources: SolutionReach pricing page (gated), G2 SolutionReach reviews, Capterra SolutionReach reviews.
Pricing labelled Estimated. Method: G2 and Capterra reviewer cost notes (Jan 2024 to May 2026), industry analyst write-ups, and aggregated prospect quotes from r/medicine and r/Dentistry.
SolutionReach packages a comprehensive patient communication suite. The reminders engine supports configurable multi-stage cadences (typical: 7-day plus 48-hour plus 2-hour, all customisable by visit type), two-way SMS confirmation with reply parsing, voice-call fallback for patients who do not respond to SMS, and email reminders for patients who opt out of SMS. The newsletter and broadcast engine supports segmented patient list messaging with templates, scheduling, and tracking. The review automation engine routes satisfied patients (identified via post-visit sentiment survey) to Google, Facebook, or Healthgrades review platforms, and routes dissatisfied feedback to a private internal queue for service recovery.
Recall and recare campaigns automate the patient lifecycle for routine appointments (hygiene recall, annual physical, well-child visit, chronic care follow-up). Patient surveys are configurable with branching logic and sentiment-based routing. Online scheduling integrates with most major PMS systems for direct patient self-service booking. Higher-tier plans include video visit support, automated digital intake, and deeper analytics dashboards.
| Plan tier | Monthly (est.) | Best fit |
|---|---|---|
| Standard | $400 to $600 | 3 to 5 providers, reminders + recall + reviews |
| Plus | $600 to $900 | 5 to 10 providers, full suite + scheduling + intake |
| Enterprise | $1,000 to $2,500 | Multi-location, deeper EHR integration, custom analytics |
| Implementation (one-time) | $500 to $2,500 | Scoped by PMS integration depth and practice complexity |
Practice: 6 primary care providers, 27,000 scheduled appointments a year, $210 per visit, 19 percent baseline no-show rate (MGMA 2024 median). Annual missed appointments: 5,130. Direct revenue loss: $1.08M (charges, not collections).
SolutionReach implementation with two-stage SMS, two-way confirmation, voice-call fallback, and recall automation. Expected no-show reduction: 32 percent (mid to upper JMIR 2019 range, with the two-way and voice fallback layers contributing). New no-show rate: 12.9 percent. New missed appointments: 3,488. Annual recovery: 1,642 appointments, $345K charges. Apply 67 percent net collection rate (the MGMA primary care commercial-plan average): roughly $231K collected. Net of substitution effect and other adjustments: a conservative $156K to $170K incremental revenue.
SolutionReach cost: $7,200 to $10,800 a year at Plus tier, plus a $1,500 implementation fee amortised. Year-one all-in: $9,000 to $12,500. ROI: 12x to 18x first year, rising in year two as the implementation cost amortises away. The platform's recall automation typically adds another $30K to $60K a year in incremental hygiene or recall visit revenue that would otherwise have been lost to patient drift, which improves the ROI further. The recall benefit is harder to attribute cleanly so this calculation excludes it from the headline number.
SolutionReach has invested heavily in PMS and EHR integration over the past decade and the depth shows. Major integrations include Athenahealth, eClinicalWorks, Greenway Health, NextGen Healthcare, Epic, Cerner, AdvancedMD, and Practice Fusion on the medical side, plus Open Dental, Dentrix, Eaglesoft, and several dental-specific PMS systems. The integration is generally real-time, two-way (the platform reads appointment changes and writes confirmation responses back), and includes patient demographic sync, appointment type metadata, provider availability, and recall schedule synchronisation.
For practices with complex PMS setups (older customised eClinicalWorks installations, multi-instance Athena tenants, hybrid clinical systems), SolutionReach's integration depth is a genuine advantage over lighter-weight competitors. The platform's professional services team typically scoping an enterprise implementation will spend 4 to 8 weeks on integration testing and workflow validation, which is part of what the implementation fee covers.
For practices on simpler PMS systems with standard configurations, the integration depth is overkill and the lighter-weight platforms (NexHealth, Klara, Weave) typically integrate adequately at lower cost.
Three recurring themes in customer reviews and competitive evaluations. First, the user interface is mature but not modern; the dashboard and configuration screens feel like an established enterprise platform rather than a 2026-era consumer-grade product. Mid-market practices that have grown up on SolutionReach are generally comfortable; practices migrating from a more modern platform (NexHealth, Klara) sometimes find the UX a step backward.
Second, support response time has been variable in recent reviews, particularly for non-emergency configuration questions. Enterprise customers generally have dedicated account managers and report better experience; standalone subscribers report mixed support quality. Third, customisation depth is genuine but the configuration surface is deep, which means smaller practices without a dedicated practice administrator may not capture the platform's full value because of the learning curve.
For practices with the size and complexity to need SolutionReach, the platform is one of the strongest options in the market. For smaller practices, the right comparison is against Weave (if bundled VoIP is wanted) or NexHealth (for modern UX) or Doctible (for budget). SolutionReach is genuinely good at what it does; it is just sized for a particular kind of practice and overpriced for the smaller end of the market.
Register entries verified 2026-04-28