FOLIO T7 · Vendor ROI
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Interactive / peer-reviewed reduction / per-practice payback

Which reminder vendor pays for itself?

Most vendor ROI calculators use the vendor’s own reduction claim. This one starts from the peer-reviewed evidence (Hasvold and Wootton 2011: automated and SMS reminders about 29%, manual phone about 39%), applies a 28 to 38% band for a two-stage SMS program with confirmation, and ranks the platforms by what they actually return per month at your numbers.

Reduction source: Hasvold and Wootton, J Telemed Telecare 2011. Vendor costs: estimated ranges from the tools comparison.

Which vendor pays for itself?

Pick a specialty, set your monthly volume. The payback table re-ranks as you write.

Live entry
Practice inputs
503,000
1%50%
$20$800
Monthly reading

76 no-shows a month. A 28 to 38% reminder reduction recovers $4,256 to $5,776 of monthly revenue.

Payback ranking · Per month
Recovered revenue, midpoint (33%)
$5,016/mo
Hasvold and Wootton 2011 reduction range
1ReminderCall
+$4,911/mo
47.8x cost recovered
2Doctible
+$4,866/mo
33.4x cost recovered
3Weave
+$4,616/mo
12.5x cost recovered
4NexHealth
+$4,566/mo
11.1x cost recovered
5SolutionReach
+$4,416/mo
8.4x cost recovered

Net = recovered monthly revenue minus the vendor’s midpoint subscription estimate. Vendor costs are estimated ranges from each platform’s pricing folio, not fixed quotes. Enterprise platforms (Artera, Luma Health) are quote-only and scoped to hospital systems, so they sit outside this per-practice table.

FOLIO · Method

How the payback ranking works

The calculation is deliberately conservative. Monthly no-shows are your appointment volume times your no-show rate. The recovered figure applies a 28 to 38% band (33% midpoint) for a two-stage SMS program with confirmation, derived from Hasvold and Wootton 2011 (automated and SMS reminders about 29% of baseline, manual phone about 39%), not the 50%-plus reduction that vendor marketing often quotes. Recovered appointments convert to recovered revenue at your own per-visit figure. The net column is that recovered revenue minus each platform’s midpoint monthly subscription estimate.

The ranking flips with volume. At low monthly volume the cheapest tools (ReminderCall, Doctible) are often the only ones clearing break-even, because recovered revenue is small. As volume rises, every platform clears its cost easily and the ranking compresses, so the decision shifts from raw ROI to feature fit, EHR integration, and support, which is what the individual pricing folios cover.

Vendor subscription figures are estimated ranges (these platforms do not publish fixed list prices) drawn from procurement threads, G2 cost notes, and reseller documentation, and are labelled as estimates throughout. Treat the output as a directional comparison, not a quote.

FOLIO · Related

Related folios

Tools comparison hubSMS reminder ROIWeave pricingSolutionReach pricingNexHealth pricingDoctible pricingHealthcare calculatorCitation archive
FOLIO · Margin notes

Frequently asked questions

Which patient reminder vendor has the best ROI?+
It depends on your appointment volume and revenue per visit, not on the vendor's headline price. The recovered revenue from a 28 to 38% no-show reduction (Hasvold and Wootton 2011) scales with volume, so a high-volume practice recovers far more than the subscription cost of any platform, while a very small practice may only clear break-even on the cheapest tools (Doctible, ReminderCall). The calculator on this page ranks ReminderCall, Doctible, NexHealth, Weave and SolutionReach by net monthly gain at your specific volume.
How is the recovered revenue calculated?+
Monthly no-shows equal your monthly appointment volume times your no-show rate. Hasvold and Wootton 2011 found automated and SMS reminders cut no-shows by about 29% of baseline (manual phone about 39%); the tool applies a 28 to 38% band for a two-stage SMS program with two-way confirmation (using 33% as the midpoint), then multiplies the recovered appointments by your revenue per appointment. It does not use vendor marketing claims of 50% or more, which are not supported by the peer-reviewed evidence.
Why are Artera and Luma Health not in the payback ranking?+
Artera and Luma Health are enterprise platforms priced by quote (roughly $15,000 to $20,000 a year and up) and scoped to hospital systems and large multi-site groups, not single practices. Because their pricing is not published and their value case is dominated by integration depth and broadcast outreach rather than per-practice reminder ROI, they sit outside this per-practice payback table. See the individual Artera and Luma Health pricing folios for enterprise guidance.

Register entries verified 2026-04-28